Privacy policy

Who we are

Futels, also known as Futels Technology, is a software company in Bangladesh. In this policy, “Futels”, “we” and “us” mean the team behind the Futels website and apps. Questions about your data go to support@futels.tech.

What we collect

• Early-access list. Your email address and the date you joined.
• Your account. Your name and the email address or phone number you sign in with, plus your password (hashed) and two-step login settings if you use them. These are held by Clerk, our sign-in provider; Futels never sees your password. If you sign in with Google, Clerk receives your name, email and profile picture from Google.
• What you send us. Messages and project inquiries you email or submit to us, including your name, email address and what you tell us about your project.
• Payments, once switched on. Payments are handled by SSLCommerz, a Bangladeshi payment gateway. Card and mobile-banking details go straight to the gateway; Futels never sees or stores them.
• Technical data. Your IP address is used briefly, in memory, to block abuse such as repeated login attempts. It isn’t saved in our database. Our hosting provider keeps standard request logs.
• Your language. If you switch the site to Bangla or English, a cookie remembers that choice.

The ফসলবন্ধু farmer app

If you choose “use my location” for the weather, the app sends your location rounded to about 100 m to our server, which replies with the name of your union, paurashava or city-corporation ward, and sends it rounded to about 1 km to Open-Meteo for the forecast. Our server doesn’t store or log it. Only the place name and the 1 km location are saved, on your phone or in your browser, and they aren’t used for anything else. You can switch back to a district at any time, and the price notebook stays on your device too. Area boundaries come from the Bangladesh Bureau of Statistics via geoBoundaries (CC BY 3.0 IGO). The photo check runs inside your browser: leaf photos are checked on your phone and are never uploaded to us or anyone else.

Cookies

We only use cookies that the service needs to work. No advertising, analytics or tracking cookies.

How we use your data

• To run Futels: your account and the products you use.
• To send messages you need: sign-in codes and security alerts (sent by Clerk), and replies to your messages.
• To keep accounts safe and stop abuse.
• If you joined the early-access list, to tell you when the beta opens.

We don’t sell your data, and we don’t use it for advertising.

Who processes it for us

We use a small number of providers, each only for its own job:

• Vercel: hosts the website and app.
• Clerk: runs sign-in and stores your account.
• MongoDB Atlas: stores your requests, messages from the contact form and the early-access list.
• Resend: delivers our notification emails.
• SSLCommerz: processes payments, once payments are switched on.
• Open-Meteo: weather forecasts for the ফসলবন্ধু farmer app (receives only a rounded location).

How long we keep it

• Account data: until you delete your account (Account and security) or ask us to.
• Early-access emails: until you ask to be removed.
• Messages and project inquiries: until you ask us to delete them.

Your choices

You can change your name, email, phone and password, and delete your account with everything you’ve sent, yourself in Account and security. You can also ask for a copy of your data or ask us to correct or delete it. Email support@futels.tech from the address on your account and we’ll reply within 30 days. You can turn on two-step login any time in Account and security.

Security

How we protect your account and your data is described on our Trust & security page.

Children

Futels is a tool for businesses and isn’t meant for children.

Changes to this policy

If we change this policy we’ll update the date at the top. For important changes, we’ll also email account holders before they take effect.