Refund and cancellation policy

1. Subscriptions

This covers monthly plans such as Futels Education and paid Futels AI plans.

• First payment: if you’re not happy, ask for a refund within 7 days of your first payment for a new subscription and we’ll refund it in full.
• Cancelling: you can cancel at any time. The plan stays active until the end of the month you’ve paid for, and you won’t be charged again. Months already started aren’t refunded.
• If the service fails: if a paid service is unavailable for more than 3 days in a month because of a problem on our side, we refund that month’s share for the days it was down.
• Before you leave, you can export your own data.

2. Custom projects

This covers websites, apps and AI projects built for you. Each project has a written quote that lists the price, the milestones and the advance payment. If the quote says something different from this page, the quote applies.

• Before work starts: cancel and we refund your advance in full.
• After work starts: cancel at any time. We charge for the work done up to that day and refund the rest of what you’ve paid.
• Approved work: milestones you have approved and received aren’t refunded.
• If we don’t deliver: if we fail to deliver what the quote promised, and don’t fix it within the time we agree with you, we refund the part that wasn’t delivered.

3. Costs paid to other companies

Some costs go to other companies for you, such as domain names, hosting, app-store fees or AI credits. Once they are bought we can’t get the money back, so they aren’t refundable. They stay in your name or are transferred to you.

4. Mistaken charges

If you were charged twice, or charged the wrong amount, we refund the extra amount in full as soon as we confirm it.

5. How to ask for a refund or cancel

Email support@futels.tech from the address on your account, with your name, the date and amount of the payment, the transaction ID from your receipt, and the reason. We reply within 3 working days and tell you our decision within 7 working days.

6. How refunds are paid

Payments are processed by SSLCommerz, and refunds go back the same way you paid: to your card, bKash, Nagad or bank account. A refund usually arrives within 7 to 10 working days after we approve it, though your bank or mobile wallet may take longer. Futels never holds your money and never sees your card details.

7. Changes

If we change this policy, we’ll update the date at the top. Payments already made follow the policy that applied when you paid. Questions: support@futels.tech.